Shipping/Return Policy

Shipping:

Shipping and processing in the U.S. takes 4-6 business days, please read below for our process:

 

All orders take 2-3 business days to process (not including Saturday and Sunday). Tracking number will be sent on the 3rd business day from when ordered was placed unless otherwise noted. Please allow at least 3 business days to receive a tracking number. Once order is processed and tracking number received, delivery takes 1-3 business days (including Saturday) to deliver. Please note that orders placed after 4pm CST will be processed next business day.

 

If located locally in Dallas, TX we do offer pickup. Our pick up location is located in Duncanville, TX.

Please Follow These Steps for Pick Up:
The pick up process usually takes 2-3 business days after your order is placed. Orders are not readily available for pick up, so please wait for a "Pick Up" email that your order is available. To pick up you MUST bring your Government ID and your debit/credit card you used for your purchase in order to pick up your items. We will ALWAYS send you an email when order is available for pick up along with the address of the pick up location. Orders that are not picked up within 3 months of ordering will be restocked and sold, we cannot house purchased bundles left on the shelves after a long period of time.

 

ALL packages come with signature confirmation included for your security and protection. For any Overnight and/or Express Shipping please contact 678.786.9297 BEFORE purchasing this service to get availability of products and accurate delivery dates.

 

Return Policy:

 

If you are not satisfied, you may return the product within three (3) days and we will gladly issue a refund. A 20% restocking fee will be applied to all returns and cancelled orders. Please be advised that returned hair cannot not be altered in any way. Alterations include but are not limited to: chemically treated, colored, washed, brushed, cut, curled, flat ironed, installed, etc. All returned hair must be in its original bundle and packaging accompanied by a copy of the original receipt. To ensure that the product is to your satisfaction, please inspect the hair prior to opening/cutting the bundle.

We are not responsible for loss or stolen packages, nor are we responsible for hair installs, install removals and/or other associated styling costs. Please contact us prior to returning the hair. Returns are for products only; shipping fees will not be credited. Customer is responsible for initial and return shipping fees.

 

NO REFUND POLICY on blonde hair, curly hair and any hair longer than 24". All sale and promo items are final.

 

 

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Contact

P: (678) 786-9297 E: wecare@runwayriches.com Runway Riches is located at 2821 McKinney Ave, ste 8, Dallas, TX 75204 to the right of Christies Spo...

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Hair Care

Co-wash hair before install (Recommended) Condition hair in lukewarm water while still bundled, let hair sit for 5 minutes Rinse out conditio...

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